Member Spotlight Interview with Chuck Abbott

This week we are spotlighting Chuck Abbott, the President and CEO of Gray Line Tennessee, who is celebrating 50 years of touring in Music City! Check out his responses below.

1. How does your business benefit from membership with GNHA?
A: Gray Line Tennessee is in the business of providing premium transportation services and authentic sightseeing experiences. By connecting with other members of the GNHA, we are able to anticipate the needs of visitors coming to Music City. We can also share best practices when it comes to recruiting and employee retention, and we benefit greatly from the representation that we receive through the GNHA as they keep our industry in the forefront of our state and local legislative bodies.
2. Nashville is experiencing rapid growth. How is your business evolving to meet demand?
A: Gray Line Tennessee has been able to expand our capabilities and improve our levels of safety and customer service by leveraging the technology that is available to us. Through improved communication and administrative processes, we have increased the amount of time that our drivers and guides have available to do their customer-facing jobs. And because we are more efficient, we have been able to invest in new motorcoaches, minicoaches and black car fleet vehicles.
3. What makes you proud to be part of the hospitality industry in Nashville?
A: Our company is proud to be celebrating our 50th anniversary this year, right alongside CMA Fest. We have seen a lot of changes in Music City over the course of five decades, and we feel that we have been an integral part of the growth. Whether it is one of our open top double deckers full with customers enjoying our one-hour Nashville City Tour, or one of our motorcoaches wrapped for a local professional or college sports teams, or any of the other vital services that we provide to the people who work, learn, play or live in Nashville, we are proud to know that we are an iconic part of an iconic city.