We are spotlighting Monica Jackson, the Marketing Manager at Madam Tussaud's Nashville. Check out her responses below!
1.Q: How does your business benefit from membership with GNHA?
A: GNHA is such a great partnership. Our membership has afforded us the opportunity to connect and network with industry peers, organizations, local businesses, and charities. GNHA also brings a wealth of knowledge about the hospitality industry to include our growth wins, challenges in new policies and regulations and presenting awesome opportunities that benefit businesses and the success of expansion projects.
2. Q: Nashville is experiencing rapid growth. How is your business evolving to meet demand?A: Our business is evolving daily in our marketing, advertising, and hiring efforts. We observe trends, we listen to customer feedback, and we monitor our own success by channeling new process improvements, studying and piloting new innovation as well as servicing our customers with our friendly, and knowledgeable staff.
3. Q: What makes you proud to be part of the hospitality industry in Nashville?A: I’ve been in the hospitality industry 15+ year. My peers are also my friends. Being in the hospitality industry makes me proud of how we grow with each other and how our goals align to support the city/state. I am proud of how we help grow our industry while maintaining top notch integrity in what we do. The relationship building in our industry is unmatched to other industries. We are thought leaders and find the silver lining in adversity. I am proud to be a hospitality industry leader because I know that I have the support of my peers and mentors.